Refunds are issued for the following reasons:
Thank you for choosing our website for your digital product purchases. We strive to provide the best customer experience possible. Please note that our technical support and exchange/refund services are available for a period of up to 14 months from the date of purchase. Beyond this time frame, we regretfully cannot offer support or accept requests for exchanges or refunds. We encourage you to reach out to us within this 14-month period, and our team will be more than happy to assist you with any concerns or inquiries you may have.
Non-delivery
In rare cases mailing issues from your e-mail provider or your mail server might not enable you to receive a delivery e-mail from us or the mail ends up in a spam or junk folder. In this case we recommend checking these folders or contacting us for assistance i.e to resend mail or send to alternate email address. Claims for non-delivery must be submitted to our customer service department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded. If you do not properly contact us during this period, you agree that we may silence as a successful download of the product with no further right of return for a ‘non-receipt’ reason.
Major defects
Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues if we fail to correct it within 48 hours from the date of the initial complaint or any other notification provided by the customer, the refund will be issued to the customer in full or at customer’s choice or replacement of the product of the same or around the same value can be offered.
Product not as described
Such an issue should be reported to our technical support team within 30 days from the date of the purchase. Clear evidence must be provided in writing that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations are not honored.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your interest.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
Our payment process submit the refund after 72 hours and make every attempt to process the refund as quickly as possible.
